Coach Sales Support Associate I

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York, NY is hiring a Sales Support Associate I to support store operations and client service.

Overview

Coach is a globally recognised luxury accessories and lifestyle brand headquartered in New York and part of the Tapestry, Inc. group. The brand is known for its craftsmanship, leather goods and contemporary approach to heritage design, operating a network of flagship stores and wholesale partners worldwide.

Role & Responsibilities

  • Provide attentive, personalised customer service to support the sales team and cultivate client relationships.
  • Process customer transactions accurately using the store point-of-sale system and manage cash handling procedures.
  • Support inventory operations including receiving, replenishment, stock counts and basic inventory reconciliation.
  • Assist with visual merchandising and maintenance of boutique presentation to brand standards.
  • Perform administrative tasks such as clienteling database updates, appointment scheduling and follow-up communications.
  • Help implement loss-prevention and store operational policies, including opening and closing procedures.
  • Collaborate with store management and sales associates to meet daily operational objectives and sales targets.

Qualifications

  • High school diploma or equivalent; post-secondary coursework in retail, fashion or business is advantageous.
  • Legal authorization to work in the United States.
  • Reliable availability including evenings, weekends and holiday periods typical of retail operations.
  • Demonstrated numeracy and accuracy for transaction processing and basic inventory tasks.

Skills

Point-of-sale (POS) systems Microsoft Excel Microsoft Office Inventory management systems Clienteling Cash handling Visual merchandising Customer service Verbal communication Attention to detail

Experience

Entry-level position; 0–2 years of retail or customer-facing experience preferred. Prior experience with a luxury or premium brand is an asset.

Education

High school diploma or equivalent; associate degree in a related field preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach emphasises craftsmanship, elevated customer service and a collaborative retail environment. The brand prioritises professional development within a fast-paced, design-led company that values inclusivity and attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.