Coach Sales Support Associate I
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for leather goods, ready-to-wear, and contemporary accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with modern design and operates global retail, wholesale and digital channels, offering career opportunities across merchandising, retail operations, and client experience.
Coach Sales Support Associate I in New York — entry‑level retail role supporting sales, POS operations and clienteling at Coach.
Role & Responsibilities
- Provide consistent, high‑touch support to the sales team and clients through clienteling, follow-ups and CRM updates.
- Operate point‑of‑sale (POS) systems to process transactions, exchanges and refunds while ensuring accuracy in cash handling and payment reconciliation.
- Maintain inventory integrity through stock replenishment, cycle counts and timely reporting of discrepancies to store management.
- Prepare merchandise for floor presentation and assist with visual merchandising standards, window dressing and product rotation.
- Support daily store administration including opening/closing procedures, sales reporting and coordination of deliveries.
- Assist with client events, private appointments and in‑store activations to enhance the luxury client experience.
- Adhere to loss‑prevention protocols, brand policies and regulatory requirements to protect assets and reputation.
- Collaborate with cross‑functional teams (e.g., operations, e‑commerce, and regional management) to execute store initiatives.
Qualifications
- High school diploma or equivalent required; post‑secondary coursework in retail, fashion or business preferred.
- Proven client‑facing experience in retail or hospitality; prior work with premium or luxury brands is advantageous.
- Excellent numeracy and attention to detail for accurate cash handling and inventory control.
- Strong interpersonal skills with a client‑service orientation and polished verbal communication.
- Flexible availability including weekends, evenings and holiday periods as required by store operations.
Skills
Experience
Entry‑level role; at least some prior retail or customer service experience is preferred, with one year in a client‑facing environment considered an advantage. Experience with luxury or premium brands is beneficial but not mandatory.
Education
High school diploma or equivalent required; associate degree or vocational training in retail, business, or fashion preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes refined craftsmanship, a client‑centric approach and contemporary design sensibilities. As part of the Tapestry family, the brand fosters a collaborative, performance‑oriented workplace that values creativity, professional development and delivering elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Associate», «Client Services Associate», «Store Support Specialist», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.