Coach Sales Support Associate I
Coach in New York, NY seeks a Sales Support Associate I to support retail operations, client service and inventory management.
Overview
Coach is an American luxury accessories brand renowned for its leather goods and contemporary design. As part of Tapestry, Inc., Coach operates globally across retail, wholesale and digital channels and emphasizes craftsmanship, elevated client experiences and premium retail presentation.
Role & Responsibilities
- Provide exceptional client service at all customer touchpoints, including welcoming clients, responding to inquiries and executing follow-up clienteling activities.
- Support daily store operations: process sales transactions, manage returns and exchanges, handle cash and maintain accurate POS records.
- Assist with inventory control: receive shipments, perform stock replenishment, cycle counts and discrepancy resolution.
- Contribute to visual merchandising and store presentation, ensuring product displays, signage and fixtures meet brand standards.
- Perform opening and closing procedures, maintain store cleanliness and ensure adherence to loss-prevention and safety policies.
- Complete administrative tasks such as daily sales reporting, CRM updates and coordination with store management to achieve KPI targets.
Qualifications
- Proven customer-service orientation with strong interpersonal and communication skills.
- Basic numeracy and accuracy in handling cash and transactional systems.
- Ability to work retail hours, including weekends, evenings and peak seasonal periods.
- Meticulous attention to detail and a demonstrated commitment to maintaining brand presentation standards.
- Right to work in the country of employment.
Skills
Experience
Entry-level: 0–2 years of retail or customer-service experience preferred; prior experience in luxury or fashion retail is advantageous.
Education
High school diploma or equivalent; vocational retail or customer-service training is a plus.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach cultivates a client-centric, design-led retail culture that values craftsmanship, inclusivity and professional development. The workplace is fast-paced and collaborative, with emphasis on delivering elevated customer experiences and adhering to refined brand standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.