Coach Sales Support Associate

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Location
HanoverMarylandUSA
Employment
Part-Time
Seniority
Entry-Level
Compensation
$15–21.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 27, 2026

About Coach

Coach is a global fashion house founded in New York in 1941, known for beautiful, durable leather goods and accessories crafted with precision and authenticity. Part of the Tapestry portfolio—a house of brands including Stuart Weitzman, Kate Spade, and Coach Outlet—Coach operates under Tapestry's commitment to innovation, inclusivity, and stretching what's possible in accessible luxury retail.

Coach Sales Support Associate III, Hanover, Maryland – Part-time retail role with POS, inventory, and customer service responsibilities.

Role & Responsibilities

  • Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
  • Serve as a brand ambassador internally and in the local market; support social media engagement
  • Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
  • Suggest add-on products, promote gift cards, and capture customer information where permitted
  • Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
  • Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
  • Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
  • Maintain housekeeping standards and adhere to Loss Prevention guidelines
  • Lift and maneuver merchandise and materials regularly (at least 25 lbs., occasionally up to 50 lbs.)

Qualifications

  • 1+ years of previous retail experience (cashier, stock, or sales background)
  • Current knowledge of fashion trends and competitive marketplace dynamics
  • Proficiency with cash register systems and basic computer skills
  • Ability to operate iPad, laptop, Mobile POS systems, and walkie-talkies
  • Ability to understand and read price sheets and product release sheets
  • Strong attention to detail and organizational skills
  • Ability to multitask in a fast-paced environment
  • Excellent communication and customer service skills
  • Physical capability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally; ability to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

POS systems operation Mobile POS Cash handling Inventory management Visual merchandising iPad and laptop proficiency Customer service Stock management Sales floor maintenance

Experience

Minimum 1+ years of retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment. A combination of relevant education and experience will be considered.

Education

No specific education requirement stated; retail experience may substitute for formal education.

Workplace

This position is based in Hanover, Maryland, USA, within easy reach of Baltimore.

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach operates within Tapestry's culture of unwavering optimism and innovation, fostering an inclusive and courageous environment inspired by its New York roots. The brand emphasizes core competencies such as Customer Focus, Drive for Results, and Learning on the Fly, alongside a commitment to diversity, equity, and inclusion in all employment decisions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Associate», «Sales Floor Associate», «Client Services Associate», «Store Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.