Coach Sales Support Associate
- Location
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–22/hour
- Posted
- Apr 1, 2026
About Coach
Coach is a global American fashion house and leather-goods brand known for crafted handbags, accessories and ready-to-wear. Part of the Tapestry portfolio, Coach combines a heritage New York sensibility with contemporary creative direction, operating within a larger group that emphasizes brand-driven luxury retail, inclusivity and global expansion.
Coach in Halton Hills, Ontario is hiring a part-time Sales Support Associate II to manage cash wrap, merchandising and client service.
Role & Responsibilities
- Greet and assist clients with warmth and professionalism; anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
- Operate point-of-sale systems accurately; manage cash/media in strict compliance with company policy and maintain an organized cash wrap.
- Receive, process and organize inbound shipments and store transfers; report discrepancies and ensure stockroom cleanliness and safety.
- Monitor stock levels, replenish merchandise on the sales floor and execute visual merchandising updates to reflect current standards.
- Suggest add-on products and gift cards, capture customer information where permitted, and support local brand and social media engagement.
- Support loss prevention procedures and maintain high housekeeping standards throughout the retail environment.
- Work collaboratively with sales associates and management to respond to customer requests and to support peak business needs.
Qualifications
- Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; combination of education and experience will be considered.
- Familiarity with cash register systems and Mobile POS; proficient with iPad/laptop and basic internet tools.
- Strong attention to detail, organizational skills and ability to multitask in a fast-paced environment.
- Excellent verbal communication and customer service skills.
- Physical ability to regularly lift at least 25 lbs (occasionally up to 50 lbs), and to bend, climb and maneuver throughout sales floor and stockroom.
Skills
Experience
At least one year of prior retail experience in cashiering, stock management or customer-facing sales; experience in luxury retail preferred.
Education
High school diploma or equivalent; a combination of education and retail experience will be considered.
Workplace
The role is situated in Halton Hills, Ontario, Canada — conveniently close to Toronto.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach operates within a creative, brand-driven retail culture that values craftsmanship, inclusivity and customer-centric service. As part of Tapestry, the workplace emphasizes collaboration, developmental feedback and a fast-paced retail environment focused on delivering elevated client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Retail Support Associate», «Sales Operations Associate», «Cash Wrap & Merchandising Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.