Coach Sales Support Associate
Coach in Halton Hills, Ontario is hiring a part-time Sales Support Associate II to manage cash wrap, merchandising and client service.
Overview
Coach is a global American fashion house and leather-goods brand known for crafted handbags, accessories and ready-to-wear. Part of the Tapestry portfolio, Coach combines a heritage New York sensibility with contemporary creative direction, operating within a larger group that emphasizes brand-driven luxury retail, inclusivity and global expansion.
Role & Responsibilities
- Greet and assist clients with warmth and professionalism; anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
- Operate point-of-sale systems accurately; manage cash/media in strict compliance with company policy and maintain an organized cash wrap.
- Receive, process and organize inbound shipments and store transfers; report discrepancies and ensure stockroom cleanliness and safety.
- Monitor stock levels, replenish merchandise on the sales floor and execute visual merchandising updates to reflect current standards.
- Suggest add-on products and gift cards, capture customer information where permitted, and support local brand and social media engagement.
- Support loss prevention procedures and maintain high housekeeping standards throughout the retail environment.
- Work collaboratively with sales associates and management to respond to customer requests and to support peak business needs.
Qualifications
- Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; combination of education and experience will be considered.
- Familiarity with cash register systems and Mobile POS; proficient with iPad/laptop and basic internet tools.
- Strong attention to detail, organizational skills and ability to multitask in a fast-paced environment.
- Excellent verbal communication and customer service skills.
- Physical ability to regularly lift at least 25 lbs (occasionally up to 50 lbs), and to bend, climb and maneuver throughout sales floor and stockroom.
Skills
Experience
At least one year of prior retail experience in cashiering, stock management or customer-facing sales; experience in luxury retail preferred.
Education
High school diploma or equivalent; a combination of education and retail experience will be considered.
Workplace
The role is situated in Halton Hills, Ontario, Canada — conveniently close to Toronto. There are currently 7 open positions in Halton Hills on Cerulean, with 5 added recently. Within Ontario, Cerulean currently features 95 open roles, including 11 recent additions. Across Canada, Cerulean lists 237 open roles — 23 of them newly added.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach operates within a creative, brand-driven retail culture that values craftsmanship, inclusivity and customer-centric service. As part of Tapestry, the workplace emphasizes collaboration, developmental feedback and a fast-paced retail environment focused on delivering elevated client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.