Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance throughout the shopping journey
• Operate POS systems accurately, manage cash wrap organization, and handle cash and media in strict compliance with company policy
• Serve as a brand ambassador internally and in the local market, supporting social media engagement initiatives
• Suggest add-on products, promote gift cards, and capture customer information in accordance with privacy policies
• Receive, process, organize shipments and transfers; identify and report discrepancies and maintain stockroom cleanliness and safety standards
• Manage inventory levels, replenish the sales floor with merchandise, and execute visual merchandising updates according to brand guidelines
• Support sales floor activities, respond to customer requests with confidence, and partner with team members and management as required
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines
• Lift and maneuver merchandise and materials regularly (minimum 25 lbs., up to 50 lbs. occasionally); climb, bend, kneel as required for store operations

Qualifications

• One or more years of previous retail experience (including cashier, stock, or sales roles, preferably in a luxury retail service environment)
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS systems, and Internet navigation
• Ability to utilize two-way communication devices (walkie talkie)
• Ability to read and interpret price sheets and product release documentation
• Strong attention to detail and organizational skills
• Demonstrated ability to multitask effectively in a fast-paced retail environment

Skills

Experience

One or more years of retail experience, preferably in a luxury retail or service environment. Experience in cashier, stock, or sales roles is highly valued. A combination of relevant education and practical experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.