Coach Sales Support Associate

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Location
GilroyCaliforniaUSA
Employment
Temporary
Seniority
Entry-Level
Compensation
$15–21.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Jun 13, 2026

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach is hiring a Temporary Sales Support Associate in Gilroy, California. Support luxury retail operations, assist customers, manage inventory, and handle POS systems.

Role & Responsibilities

  • Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized support
  • Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
  • Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
  • Suggest complementary products, promote gift cards, and capture customer information where permitted to support sales objectives
  • Manage stock levels, replenish sales floor displays, and execute visual merchandising updates as directed
  • Serve as an internal brand ambassador and support local social media engagement initiatives
  • Maintain housekeeping standards throughout the sales floor and stockroom, adhering to loss prevention guidelines
  • Support sales floor activities, respond confidently to customer requests, and partner with team members and management as needed

Qualifications

  • Minimum one year of previous retail experience (cashier, stock, sales, or equivalent)
  • Proficiency with cash register systems and basic computer skills including iPad, laptop, Mobile POS, and internet navigation
  • Strong knowledge of current fashion trends and competitive marketplace awareness
  • Excellent organizational and attention-to-detail skills
  • Strong English language proficiency
  • Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver throughout sales floor and stockroom

Skills

POS system operation Mobile POS Cash handling Inventory management Visual merchandising iPad/Laptop proficiency Walkie talkie operation Product knowledge Customer service

Experience

Minimum 1 year of retail experience, preferably in a luxury retail service environment. A combination of education and relevant retail experience will be considered.

Education

No specific formal education requirement; retail training or relevant certification is advantageous.

Workplace

The role is situated in Gilroy, California, USA — conveniently close to San Jose.

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Support Associate», «Sales Floor Associate», «Customer Service Associate», «Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.