Coach Sales Support Associate
- Location
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 28, 2026
About Coach
Coach is a New York–born luxury fashion house renowned for its leather goods and modern accessories. Operating as a maison within the Tapestry portfolio, Coach combines craftsmanship and contemporary design under a creative leadership focused on accessibility and expressive style. The brand is recognized for a retail-first culture that emphasizes product quality, customer service, and creative presentation.
Coach — Sales Support Associate (Part-time) in Garden City, New York. Support POS, inventory, merchandising and guest service at Roosevelt Field.
Role & Responsibilities
- Greet clients warmly and deliver personalized, professional service on the sales floor and at the cash wrap.
- Operate POS and Mobile POS systems accurately; manage cash/media handling in compliance with company policy and maintain an organized cash wrap.
- Support inventory flow by receiving, processing, organizing shipments and transfers, reporting discrepancies, and maintaining stockroom standards.
- Replenish sales floor stock, execute visual merchandising updates, and maintain housekeeping to brand standards.
- Recommend add-on products, promote gift cards, and capture customer information where permitted to support sales goals and clienteling.
- Serve as a brand ambassador in-store and in the local market, supporting social media engagement and community-facing initiatives.
- Adhere to Loss Prevention guidelines and collaborate with management and colleagues to respond to customer requests and operational needs.
Qualifications
- At least 1 year of prior retail experience (cashier, stock, or sales); experience in luxury retail preferred. A combination of education and experience will be considered.
- Current knowledge of fashion trends and competitive landscape.
- Proven proficiency with cash register systems, Mobile POS, iPad and basic computer applications; ability to use a walkie talkie.
- Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
- Excellent verbal communication and customer service skills in English.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; capable of climbing, bending and kneeling as required.
Skills
Experience
Minimum of 1+ years of retail experience (cashier, stockroom or sales); prior exposure to luxury retail environments is preferred.
Education
High school diploma or equivalent preferred; combination of education and retail experience will be considered.
Workplace
This position is based in Garden City, New York, USA, within easy reach of New York.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, customer-centric retail culture rooted in New York heritage and the broader Tapestry ethos of inclusion and development. The workplace emphasizes collaboration, continuous learning, and high standards of service and presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support», «Store Operations Associate», «Cash Wrap Specialist», «Client Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.