Coach Sales Support Associate

About Coach

Coach is a New York–born leather goods and fashion house known for modern luxury and crafted accessories. The brand is part of Tapestry, Inc., a global house of consumer luxury brands; as an employer Coach emphasizes product craftsmanship, accessible luxury storytelling, and an inclusive retail experience.

Role & Responsibilities

• Greet clients with professionalism, anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
• Operate point-of-sale systems accurately, maintain cash wrap organization and handle cash/media in accordance with company policy.
• Receive, process and organize shipments and transfers; report inventory discrepancies and maintain a clean, orderly stockroom.
• Manage stock levels and replenish the sales floor; assist with visual merchandising updates and maintain housekeeping standards.
• Support sales-floor activities and client requests; suggest add-on items, promote gift cards and capture customer information where permitted.
• Act as a brand ambassador in-store and in the local market, supporting social media engagement and customer-centric initiatives.
• Adhere to Loss Prevention guidelines and safely handle manual tasks (regular lifting up to 25 lbs; occasional lifts up to 50 lbs).

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales experience preferred), ideally within a luxury retail environment.
• Working knowledge of fashion trends and competitive landscape.
• Familiarity with cash register systems, Mobile POS and basic computer devices (iPad, laptop); able to use walkie talkie and read product/price release sheets.
• Strong attention to detail, organizational skills and ability to multitask in a high-volume retail setting.
• Excellent interpersonal and customer service skills and strong English language proficiency.
• Availability to work a flexible schedule including evenings, weekends, holiday periods and peak retail days.

Skills

Experience

At least 1 year of retail experience is required, with preference for candidates who have worked in luxury or premium retail settings and have handled POS, stockroom processes and customer-facing duties.

Education

High school diploma or equivalent; additional retail, merchandising or fashion-related coursework is a plus. A combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry family and promotes an inclusive, optimistic and creative workplace grounded in New York heritage. The retail environment values customer focus, teamwork and a results-driven mentality while offering opportunities to learn across product, merchandising and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.