Coach Sales Support Associate

Overview

Coach is a global fashion house within the Tapestry portfolio, recognised for its leather goods and accessible-luxury aesthetic. The brand combines contemporary design with craftsmanship and operates within a multi‑brand, innovation‑driven parent organisation that emphasises inclusivity, employee development, and a consumer‑centric retail model.

Role & Responsibilities

• Deliver warm, professional client welcomes and personalised assistance at the cash wrap and on the sales floor to create lasting brand impressions.
• Operate POS and cash handling processes with precision; maintain an organised cash wrap and comply with company cash/media policies.
• Process incoming shipments and transfers, reconcile discrepancies, maintain stockroom order, and manage inventory replenishment to the sales floor.
• Execute visual merchandising updates and ensure on‑floor presentation aligns with brand standards.
• Proactively suggest add‑ons and gift cards, capture permitted customer data, and support store social media/brand ambassador activities locally.
• Support colleagues and management with customer requests, maintain housekeeping standards, and adhere strictly to Loss Prevention guidelines.
• Maintain flexibility to work nights, weekends, peak retail periods and public holidays as required by store traffic.

Qualifications

• Minimum of 1 year of retail experience (cashier, stocking, sales); prior luxury retail experience preferred.
• Current knowledge of fashion trends and competitive marketplace dynamics.
• Familiarity with cash register systems and Mobile POS workflows; competent using iPad, laptop and walkie talkie for store operations.
• Strong attention to detail, organisational discipline, and the ability to multitask in a fast‑paced environment.
• Excellent verbal communication and customer service skills; strong English language proficiency.
• Physical capability to lift regularly up to 25 lbs (and occasionally up to 50 lbs), and to bend, climb and maneuver in stockroom/sales floor spaces.

Skills

Experience

At least 1 year of retail experience is required, with preference given to candidates who have worked in a luxury or premium retail environment and who have handled POS, stockroom operations and merchandising responsibilities.

Education

High school diploma or equivalent; additional retail, merchandising or customer service training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry family of brands, fostering a collaborative, creative and customer‑centric retail culture. The workplace values inclusivity, direct feedback, and continuous learning while encouraging employees to contribute ideas and deliver results in a fast‑paced environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.