Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach is seeking a part-time Sales Support Associate to support client service, point-of-sale operations, stock flow, and visual merchandising. The role requires at least 1 year of retail experience and flexibility to work nights, weekends, peak season, high-traffic retail days, and public holidays; it is temporary.

Role & Responsibilities

• Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
• Represent the brand internally and in the local market, and support social media engagement.
• Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and payment media in accordance with policy.
• Recommend add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish the sales floor, and implement visual merchandising updates.
• Support sales floor activities, respond confidently to customer requests, and collaborate with the team or management as needed.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Qualifications

• At least 1 year of prior retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
• Current knowledge of fashion trends and the competitive marketplace.
• Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English-language proficiency.
• Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
• Ability to regularly lift at least 25 lbs (up to 50 lbs occasionally), climb, bend, kneel, and maneuver around the sales floor and stockroom.
• Courage, including providing direct, complete, actionable positive and corrective feedback; addressing people issues promptly; and taking negative action when necessary.
• Creativity, including generating original ideas and making connections among previously unrelated concepts.
• Customer focus, including meeting internal and external customer expectations, gathering firsthand customer information to improve products and services, building effective customer relationships, and earning trust and respect.
• Ability to deal effectively with ambiguity, change, risk, and uncertainty, and to make decisions without having all the information.
• Drive for results, including exceeding goals and consistently pursuing strong performance.
• Interpersonal savvy, including building rapport and constructive relationships across the organization, using diplomacy and tact, and diffusing tense situations.
• Ability to learn quickly when facing new problems, adapt to change, analyze successes and failures, experiment, and take on unfamiliar tasks.
• Strategic agility, including anticipating future consequences and trends, maintaining broad knowledge and perspective, and developing credible visions, competitive strategies, and plans.
• Ability to develop direct reports and others through challenging assignments, frequent development discussions, career-focused development plans, and support for further growth.
• Ability to build effective teams by fostering morale, team spirit, open dialogue, shared success, accountability, and belonging.

Skills

Experience

At least 1 year of prior retail experience; luxury retail service experience preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical, dental, vision, and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.