Coach Sales Support Associate

About Coach

Coach is a global fashion house originating in New York and recognised for its leather goods and accessible-luxury expression. The brand is part of the Tapestry portfolio, a global house of lifestyle brands that emphasises creativity, inclusion and commercial discipline. As an employer, Coach combines heritage craftsmanship with modern retail operations across a global store network.

Role & Responsibilities

• Greet and engage clients with professionalism, anticipate needs, and deliver personalised service at the sales floor and cash wrap.
• Operate Point of Sale (POS) systems accurately; manage cash/media and maintain an organised cash wrap in accordance with company policy.
• Receive, process and organise incoming shipments and transfers; report inventory discrepancies and maintain stockroom cleanliness and organisation.
• Manage inventory levels: replenish the sales floor, execute visual merchandising updates and ensure product presentation standards are met.
• Promote add-on products and gift cards; capture permitted customer data and support local brand marketing and social media initiatives as required.
• Support sales floor activities, respond to customer requests, and collaborate with colleagues and management to drive conversion.
• Adhere to Loss Prevention guidelines and maintain housekeeping standards; safely lift, move and store merchandise as required.

Qualifications

• Minimum of 1 year retail experience (cashier, stockroom, or sales); prior luxury retail experience preferred.
• Working knowledge of current fashion trends and awareness of marketplace competitors.
• Familiarity with cash register systems and Mobile POS; proficiency using iPad/laptop and internet-based tools.
• Strong attention to detail, organisational ability and capacity to multitask in a high‑volume retail environment.
• Excellent verbal communication and customer service skills; ability to work a flexible schedule including nights, weekends and holidays.
• Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; capable of climbing, bending and kneeling in sales floor and stockroom.

Skills

Experience

At least 1 year of retail experience is required; experience in luxury or premium retail environments is preferred.

Education

High school diploma or equivalent preferred; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry family, promoting an inclusive, creative and customer‑centric retail culture. The workplace values direct feedback, entrepreneurial thinking and a results orientation while supporting learning and collaboration across teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.