Coach Sales Support Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 12, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Sales Support Associate at Coach, Costa Mesa. Retail operations role with flexible scheduling, $15–$21.75/hr, benefits included.
Role & Responsibilities
- Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
Qualifications
- 1+ year of previous retail experience (cashier, stock, or sales roles), preferably in a luxury retail environment
- Current knowledge of fashion trends and competitive marketplace awareness
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation
- Ability to read price sheets, product release sheets, and utilize walkie-talkies
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Ability to multitask efficiently in a fast-paced environment
- Strong English language proficiency
Skills
Experience
1+ years of retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment. A combination of education and relevant experience will be considered.
Education
High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Costa Mesa, California, United States of America, with easy access to Los Angeles.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Support Associate», «Sales Floor Associate», «Client Service Associate», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.