Coach Sales Support Associate

About Coach

Coach is an American luxury fashion house renowned for its leather goods and accessories, rooted in New York design heritage. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes craftsmanship, accessible luxury, and inclusive, design-led storytelling.

Role & Responsibilities

• Greet clients warmly and provide attentive, personalized service at the cash wrap and on the sales floor.
• Operate point-of-sale (POS) systems accurately; manage cash/media and maintain a well-organized cash wrap in compliance with company policy.
• Support product flow from receipt to sale: receive, process and organize shipments and transfers; report discrepancies and maintain stockroom standards.
• Replenish sales floor inventory, execute visual merchandising updates and ensure presentation standards are upheld.
• Drive attach rates by suggesting complementary products, promoting gift cards and capturing customer information where permitted.
• Act as a brand ambassador in-store and in the local market; assist with social media engagement when required.
• Support sales-floor activities, respond to customer requests, and collaborate with peers and management to meet business needs.
• Maintain housekeeping standards and adhere to Loss Prevention procedures; perform periodic physical tasks such as lifting and stockroom maneuvering.

Qualifications

• Minimum of 1 year of retail experience (cashier, stock, or sales experience preferred), ideally within a luxury retail environment; combinations of education and experience considered.
• Current knowledge of fashion trends and competitive activity in the marketplace.
• Familiarity with cash register systems and basic computer competence, including use of iPad, laptop, Mobile POS and internet-enabled tools.
• Strong attention to detail, organizational capability and aptitude for multitasking in a fast-paced environment.
• Excellent verbal communication and customer service skills; ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and navigate sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of prior retail experience (cashier, stock, or sales). Experience in luxury retail service is preferred; a combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; additional retail, customer service, or visual merchandising coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines a New York design sensibility with a pragmatic focus on craft and product longevity. As part of Tapestry, the workplace ethos emphasises inclusivity, professional development and collaborative teamwork across retail and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.