Coach Sales Support Associate
Closed The candidacy window for this position at Coach has closed.
While this position is no longer receiving submissions as of June 16, 2026, we invite you to explore further opportunities at Coach or browse all open roles.
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- Location
- CommerceCaliforniaUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 15, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Support Associate in Commerce, CA—part-time retail role at The Citadel Outlets offering $15–$21.75/hr with benefits.
Role & Responsibilities
- Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance throughout the shopping experience
- Serve as a brand ambassador internally and externally; actively support social media engagement initiatives and community presence
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media in strict compliance with company policies
- Suggest complementary products, promote gift cards, and capture customer information in accordance with established protocols
- Receive, process, and organize incoming shipments and transfers; identify and report discrepancies while maintaining stockroom cleanliness and organization
- Monitor stock levels, replenish merchandise on the sales floor, and execute visual merchandising updates in alignment with brand standards
- Support all sales floor activities, respond to customer inquiries with confidence, and collaborate with team members and management as required
- Uphold housekeeping standards throughout the store and strictly adhere to all loss prevention guidelines
Qualifications
- One or more years of previous retail experience in cashier, stock, or sales roles, preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive market landscape
- Proficiency with point-of-sale systems and basic computer literacy, including iPad, laptop, mobile POS platforms, and internet navigation
- Ability to operate walkie-talkie systems and interpret price sheets and product release documentation
- Strong attention to detail and exceptional organizational capabilities
- Competency in multitasking within a high-volume retail environment
- Excellent verbal and written communication skills with demonstrated customer service excellence
- Ability to work flexible schedules, including evenings, weekends, peak seasons, and high-traffic retail days
- Physical capability to lift up to 25 lbs regularly and up to 50 lbs occasionally; comfortable climbing, bending, kneeling, and maneuvering throughout sales floor and stockroom
Skills
Experience
One or more years of retail experience in a cashier, stock, or sales capacity, preferably within a luxury retail service setting. A combination of relevant education and practical experience will be considered.
Education
No specific formal education requirement stated; high school diploma or equivalent is typical for this level.
Workplace
The successful candidate will be located in Commerce, California, USA, with easy access to Los Angeles.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Associate», «Sales Floor Associate», «Client Service Associate», «Store Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.