Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance throughout their shopping experience
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media transactions in compliance with company policy
• Receive, process, organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates to brand standards
• Suggest add-on products, promote gift cards, and capture customer information where permitted by policy
• Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
• Support sales floor activities, respond to customer requests confidently, and partner with team members and management as needed
• Maintain housekeeping standards throughout the store and adhere rigorously to Loss Prevention guidelines

Qualifications

• Minimum one year of previous retail experience, preferably in luxury retail or service-oriented environments
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation
• Knowledge of fashion trends and current marketplace competition
• Ability to read and understand price sheets, product release information, and use walkie-talkie communication devices
• Strong attention to detail and excellent organizational capabilities
• Excellent communication and interpersonal skills with genuine customer service orientation
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom environments

Skills

Experience

Minimum one year of previous retail experience, including cashier, stock, or sales roles. Experience in a luxury retail service environment is preferred, though a combination of education and equivalent experience will be considered.

Education

High school diploma or equivalent preferred; no formal education requirement specified.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.