Coach Sales Support Associate
- Location
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 20, 2026
About Coach
Coach is a contemporary American luxury fashion house known for leather goods, handbags, accessories and ready-to-wear. Operating globally from its New York heritage, Coach is part of the Tapestry portfolio of brands and emphasizes craftsmanship, accessible luxury and a customer-centric retail experience.
Coach in Clinton, CT seeks a part-time Sales Support Associate — customer-facing role with POS, stockroom and merchandising responsibilities.
Role & Responsibilities
- Greet and assist clients with warmth and professionalism; anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
- Operate point-of-sale (POS) systems accurately, maintain cash wrap organisation, and manage cash and payment media in compliance with company policy.
- Receive, process and organise incoming shipments and inter-store transfers; report discrepancies and maintain a clean, efficient stockroom.
- Monitor stock levels, replenish the sales floor, and execute visual merchandising updates to brand standards.
- Promote add-on products and gift cards, capture customer information where permitted, and support store social media/brand engagement locally.
- Support loss prevention procedures and maintain housekeeping standards; assist sales associates and management during peak periods and events.
- Perform physical tasks regularly, including lifting up to 25 lbs (frequent) and up to 50 lbs occasionally; climb, bend and manoeuvre throughout the sales floor and stockroom.
Qualifications
- Minimum of 1 year of retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; equivalent combinations of education and experience considered.
- Working knowledge of current fashion trends and competitive retail landscape.
- Familiarity with cash register systems and Mobile POS platforms; comfortable using iPad, laptop and internet-based tools.
- Strong attention to detail, organisational skills and ability to multitask in a fast-paced environment.
- Excellent verbal communication and customer service skills; strong English proficiency.
- Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
At least one year of hands-on retail experience, ideally including cashiering and stockroom responsibilities; experience in luxury or premium retail is preferred.
Education
High school diploma or equivalent preferred; vocational retail or customer-service training advantageous.
Workplace
This position is based in Clinton, Connecticut, USA, within easy reach of New Haven.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach offers a collaborative, customer-focused retail culture rooted in New York creativity and accessible luxury. As part of Tapestry, the brand emphasises inclusivity, professional development and a commitment to diversity across its global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Retail Support Associate», «Cash Wrap Associate», «Sales Floor Coordinator», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.