Coach Sales Support Associate
Coach in Clarksburg, MD seeks a part-time Sales Support Associate to operate POS, manage stockroom and deliver luxury client service.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of brands that emphasizes creativity, inclusivity and accessible luxury. Coach positions itself as a design-led, customer-centric employer with a strong retail footprint and global distribution.
Role & Responsibilities
- Greet and engage clients warmly, anticipate needs and deliver personalized assistance consistent with brand standards.
- Operate POS and cash wrap accurately; process payments, gift cards and customer information in compliance with company policy.
- Receive, process and organize incoming shipments and transfers; report inventory discrepancies and maintain stockroom order.
- Manage stock levels on the sales floor, replenish merchandise and execute daily visual merchandising updates.
- Support sales floor activities; respond to customer requests and escalate to management or specialists as needed.
- Maintain housekeeping standards across sales floor and stockroom and adhere to Loss Prevention procedures.
- Act as a local brand ambassador, support store-level social media engagement and promote add-on products to drive conversion.
- Perform physical tasks required for store operations, including lifting and moving merchandise up to posted limits.
Qualifications
- Minimum of 1 year retail experience (cashier, stockroom or sales), preferably within a luxury retail environment; combinations of education and experience will be considered.
- Current knowledge of fashion trends and competitive marketplace.
- Demonstrated cash handling accuracy and familiarity with cash register systems and Mobile POS devices.
- Strong attention to detail, organizational skills and ability to multitask in a high-volume retail setting.
- Excellent verbal communication and customer service skills.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and maneuver in sales floor and stockroom.
Skills
Experience
At least 1 year of prior retail experience, ideally within a luxury or premium retail environment; demonstrated cashier and stockroom exposure preferred.
Education
High school diploma or equivalent preferred; a combination of formal education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Clarksburg, Maryland, USA, with easy access to Washington, D.C.. 2 luxury roles are listed in Clarksburg on Cerulean, 1 posted in the last 48 hours. Across the Maryland region, Cerulean lists 13 open positions — 3 listed in the past two days. Cerulean currently advertises 3.524 open roles in USA, including 117 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach cultivates a creative, client-focused and inclusive retail culture reflective of its New York heritage and Tapestry's portfolio approach. The workplace rewards collaboration, direct feedback and a drive for results while emphasising development and diversity across teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Client Services Associate», «Store Operations Associate», «Cash Wrap Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.