Coach Sales Support Associate

Overview

Coach is a global fashion house renowned for leather goods and accessories, with creative roots in New York and a focus on modern craftsmanship. The brand is part of Tapestry, Inc., a global house of brands that emphasizes inclusivity, creativity and commercial innovation across its maisons.

Role & Responsibilities

• Deliver warm, professional greetings and personalised service at the cash wrap and on the sales floor.
• Operate POS and Mobile POS systems accurately; manage cash/media in strict compliance with policy.
• Receive, process and organise incoming shipments and transfers; report discrepancies and maintain stockroom standards.
• Monitor stock levels, replenish the sales floor and execute visual merchandising updates to brand standards.
• Support customer requests on the sales floor and promote add-on sales such as gift cards; capture customer information where permitted.
• Act as a local brand ambassador, supporting in-store social media engagement and community presence.
• Maintain housekeeping and loss-prevention standards; perform physical tasks including regular lifting and stock handling.

Qualifications

• Minimum of 1 year retail experience (cashier, stockroom or sales), preferably in a luxury retail environment; combinations of education and experience considered.
• Current knowledge of fashion trends and competitive marketplace.
• Familiarity with cash register systems and POS operations; ability to use iPad, laptop and Mobile POS solutions.
• Strong attention to detail, organisational skills and ability to multitask in a high-traffic environment.
• Excellent communication and customer service skills; strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak retail periods and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and perform physical movements required for stockroom and sales-floor duties.

Skills

Experience

At least 1 year of retail experience involving cashier, stock or sales responsibilities, ideally within a luxury or premium retail environment. Experience operating POS systems and managing merchandising or stockroom processes preferred.

Education

High school diploma or equivalent; a combination of formal education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, customer-centric and inclusive workplace rooted in its New York heritage. As part of Tapestry, the brand emphasises diversity, development and collaboration across stores and corporate teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.