Coach Sales Support Associate

Overview

Coach is a global fashion house known for its leather goods, accessories and ready-to-wear, operating as part of the Tapestry portfolio. The brand is recognized for contemporary craftsmanship, a design-led approach under Creative Director Stuart Vevers, and a commercial retail network that balances heritage product quality with modern customer experience.

Role & Responsibilities

• Greet and assist clients with professionalism and warmth, anticipating needs and delivering personalised service.
• Serve as a local brand ambassador and support store-level social media engagement and promotional activities.
• Operate POS and Mobile POS systems accurately; maintain cash wrap organisation and handle cash/media in compliance with company policy.
• Drive attach-sell opportunities, promote gift cards, and capture customer information where permitted.
• Receive, process and organise incoming shipments and store transfers; report discrepancies and maintain stockroom orderliness.
• Manage inventory levels, replenish the sales floor, and execute visual merchandising updates according to guidelines.
• Support sales floor activities and customer requests; escalate issues to management when appropriate.
• Maintain housekeeping standards on the sales floor and stockroom and adhere to Loss Prevention procedures.
• Perform physical store tasks including lifting up to 25 lbs regularly (up to 50 lbs occasionally), bending, climbing and stock movement.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales), preferably in a luxury retail environment; combination of education and experience considered.
• Current knowledge of fashion trends and competitive marketplace dynamics.
• Familiarity with cash register systems, Mobile POS, iPad/laptop use and basic internet navigation.
• Strong attention to detail, organisational capability, and ability to multitask in a high-traffic environment.
• Excellent verbal communication and customer service skills; strong English language proficiency.
• Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least 1 year of retail experience, ideally including cashier or stock responsibilities and exposure to luxury retail standards.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and emphasises creativity, inclusivity and a customer-first mindset. The workplace culture is fast-paced and collaborative, with strong focus on development, direct feedback, and equitable opportunity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.