Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist customers with professionalism; anticipate needs and provide personalized service
• Operate point-of-sale systems accurately; manage cash wrap organization and handle cash/payment media in compliance with policies
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom organization
• Manage inventory stock levels and replenish sales floor merchandise
• Execute visual merchandising updates and maintain housekeeping standards throughout the store
• Suggest add-on products and gift cards; capture customer information where permitted
• Serve as brand ambassador internally and externally; support social media engagement initiatives
• Support sales floor activities and respond to customer requests; collaborate with team members and management as needed
• Adhere to Loss Prevention guidelines and security protocols
• Lift and maneuver merchandise (up to 25 lbs regularly, up to 50 lbs occasionally); climb, bend, and kneel as required

Qualifications

• One or more years of previous retail experience (cashier, stock, sales, or equivalent)
• Preferred experience in luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace
• Proficiency with cash register systems and point-of-sale technology
• Basic computer skills including iPad, laptop, Mobile POS, and Internet
• Ability to utilize walkie-talkie systems
• Strong attention to detail and organizational skills
• Ability to read and understand price and product release sheets
• Physical capability to lift, climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

One or more years of previous retail experience in cashier, stock, or sales roles; luxury retail service environment preferred.

Education

No specific educational requirement stated; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.