Coach Sales Support Associate

Overview

Coach is a global American fashion house known for leather goods and ready-to-wear, operating as part of the Tapestry portfolio of premium brands. The maison combines contemporary design with craftsmanship and maintains a strong retail footprint worldwide. As an employer, Coach emphasizes creative merchandising, client-centric service and the professional development of retail teams within a large, multinational group.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and deliver personalized assistance to nurture long-term relationships.
• Operate point-of-sale systems accurately, maintain an organized cash wrap and handle cash/media in strict compliance with corporate policy.
• Recommend add-on items, promote gift cards and capture customer information where permitted to support sales and CRM initiatives.
• Receive, process and organize inbound shipments and store transfers; report inventory discrepancies and maintain a clean, orderly stockroom.
• Manage stock levels and replenish the sales floor; execute visual merchandising updates and ensure product is presentation-ready.
• Support the sales floor by responding to customer requests, partnering with colleagues and escalating issues to management as needed.
• Uphold housekeeping standards and adhere to Loss Prevention procedures to protect inventory and the guest experience.
• Act as a brand ambassador in-store and in the local market, including support for in-store social media engagement and local activations.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales), preferably within luxury or premium retail; combinations of education and experience will be considered.
• Current knowledge of fashion trends and competitive landscape relevant to the brand.
• Proven cash handling experience and familiarity with POS/cash register systems; comfortable using mobile POS devices.
• Strong attention to detail, organizational aptitude and the ability to multitask effectively in a high-traffic environment.
• Availability for a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs, plus the physical agility to climb, bend and kneel.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail experience (cashier, stock, sales), with preference for candidates who have worked in luxury or premium retail environments and have experience operating POS and managing stock operations.

Education

High school diploma or equivalent; post-secondary study or vocational/retail training is a plus. A combination of relevant education and hands-on experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, client-centric retail culture rooted in craftsmanship and contemporary design, operating within the broader Tapestry group. The workplace prioritizes inclusivity, professional development and collaborative teamwork in a fast-paced, service-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.