Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist customers with warmth and professionalism, anticipating needs and providing personalized service
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with policy
• Suggest complementary products, promote gift cards, and capture customer information where authorized
• Receive, process, organize shipments and transfers, report discrepancies, and maintain stockroom organization and cleanliness
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates and maintenance
• Support all sales floor activities, respond confidently to customer requests, and collaborate with team members and management
• Serve as a brand ambassador internally and in the local community; support social media engagement initiatives
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines
• Lift and maneuver merchandise up to 25 lbs regularly and up to 50 lbs occasionally; climb, bend, kneel, and navigate sales floor and stockroom environments

Qualifications

• Minimum 1+ year of previous retail experience (cashier, stock, or sales background), preferably in luxury retail
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad/laptop, mobile POS, and internet applications
• Ability to use walkie-talkie communication equipment and interpret price and product release sheets
• Strong attention to detail and organizational abilities
• Capacity to multitask effectively in a fast-paced retail environment
• Excellent verbal and written communication skills
• Strong English language proficiency
• Physical capability to lift 25–50 lbs and work flexibly scheduled shifts including nights, weekends, and peak seasons

Skills

Experience

1+ years of retail experience, including cashier, stock, or sales responsibilities, preferably within a luxury retail service environment. Combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred; additional retail or customer service training or certifications considered favorably.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.