Coach Sales Support Associate
- Location
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Coach
Coach is an American luxury fashion house recognised for its leather goods and accessory collections and rooted in New York style. The brand is part of Tapestry, Inc., a global house of brands that emphasises craftsmanship, accessible luxury and inclusive, contemporary design. As an employer, Coach offers retail career pathways within an international portfolio focused on brand storytelling and customer experience.
Coach seeks a part-time Sales Support Associate in Byron Center, MI. Join Tapestry's retail team to operate POS, manage stock and deliver exceptional client service.
Role & Responsibilities
- Greet and assist clients with professionalism and warmth, anticipating needs and delivering personalised service.
- Operate point-of-sale systems accurately, maintain an organised cash wrap, and handle cash/media in accordance with company policy.
- Receive, process and organise incoming shipments and transfers; report discrepancies and maintain a tidy, secure stockroom.
- Manage inventory levels on the sales floor, replenish merchandise and execute visual merchandising updates to brand standards.
- Suggest add-on products, promote gift cards, and capture customer information in compliance with data and privacy policies.
- Support salesfloor activities and respond to customer requests; partner seamlessly with colleagues and store management.
- Maintain housekeeping standards, adhere to Loss Prevention procedures and perform other operational tasks as required.
Qualifications
- Minimum of 1 year retail experience (cashiering, stockroom, or sales) — luxury retail experience preferred; a combination of education and experience will be considered.
- Current knowledge of fashion trends and competitive marketplace dynamics.
- Familiarity with cash register systems, Mobile POS, iPad/laptop use and basic internet navigation.
- Strong attention to detail, organisational ability and capacity to multitask in a high-volume environment.
- Excellent interpersonal and customer service communication skills; strong English proficiency.
- Ability to lift regularly up to 25 lbs (and occasionally up to 50 lbs), climb, bend and manoeuvre within the salesfloor and stockroom.
- Availability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
Skills
Experience
Minimum of one year of prior retail experience, preferably in a luxury or premium retail environment; experience handling POS transactions and stockroom operations is required.
Education
High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.
Workplace
The role is situated in Byron Center, Michigan, USA — conveniently close to Grand Rapids.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach operates within the Tapestry family and combines New York creativity with a commitment to craftsmanship and inclusivity. The workplace culture prizes customer focus, collaboration and continuous learning, offering development opportunities across retail and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support», «Client Services Associate», «Store Cashier & Stockroom Associate», «Salesfloor Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.