Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist customers with warmth and professionalism, anticipating needs and providing personalized service
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Suggest add-on products, promote gift cards, and capture customer information in accordance with privacy guidelines
• Receive, process, organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish merchandise on the sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests with confidence, and collaborate with team members and management
• Serve as a brand ambassador both internally and within the local market; support social media engagement initiatives
• Maintain housekeeping standards throughout the store and adhere to loss prevention guidelines

Qualifications

• Minimum one year of previous retail experience, including cashier, stock handling, or sales roles, preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation
• Ability to use walkie-talkie systems and read price and product release sheets
• Strong attention to detail and excellent organizational capabilities
• Demonstrated ability to multitask effectively in a fast-paced retail environment

Skills

Experience

Minimum one year of retail experience, preferably in luxury retail environments. A combination of relevant education and demonstrated retail background will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.