Coach Sales Support Associate

Overview

Coach is a globally recognised fashion house specialising in luxury leather goods and accessories and is part of the Tapestry portfolio. The brand balances contemporary design with artisanal craft and positions itself as an inclusive, consumer-focused maison within a global house of brands that emphasises creativity, development and diversity.

Role & Responsibilities

• Deliver warm, professional client service at the cash wrap and on the sales floor; anticipate customer needs and provide personalised assistance.
• Operate POS and Mobile POS devices accurately; manage cash and payment media in strict accordance with company policy.
• Receive, process and organise inbound shipments and transfers; report discrepancies and maintain a neat, compliant stockroom.
• Manage inventory levels, replenish the sales floor and support visual merchandising updates to maintain brand standards.
• Promote add-on items and gift cards; capture customer information where permitted to support clienteling efforts.
• Support daily sales-floor activities, respond to customer requests confidently and collaborate with peers and management.
• Maintain housekeeping standards, adhere to Loss Prevention guidelines, and perform occasional physical tasks (lifting, bending, climbing).
• Act as a brand ambassador locally, supporting in-store initiatives and social media engagement when required.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales); experience in luxury retail preferred.
• Current awareness of fashion trends and competitive landscape.
• Proven cash handling and POS operation capability; comfortable using iPad/laptop and Mobile POS systems.
• Strong attention to detail, organisational skills and the ability to multitask in a high‑traffic environment.
• Flexible availability including nights, weekends, public holidays and peak retail periods.
• Ability to lift regularly to 25 lbs (up to 50 lbs occasionally) and perform stockroom/sales‑floor physical duties.

Skills

Experience

At least 1 year of prior retail experience is required; preference given to candidates with luxury retail or premium brand experience and familiarity with cash wrap operations, inventory processing and visual merchandising.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines contemporary New‑York design sensibility with craft-driven product and a global retail footprint. As part of Tapestry, the brand emphasises inclusivity, employee development and collaborative team environments that prioritise customer experience and creativity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.