Coach Sales Support Associate
- Location
- Burlington Ontario Canada
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Sales Support Associate to support retail operations at its Burlington location. The role encompasses point-of-sale transactions, inventory management, shipment processing, and floor maintenance while delivering warm, personalized customer service aligned with Coach's brand values. The successful candidate will balance cash wrap responsibilities with stock replenishment, visual merchandising updates, and sales support across a fast-paced luxury retail environment.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash/media in compliance with company policy
- Suggest complementary products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; identify and report discrepancies
- Manage stock levels, replenish the sales floor, and execute visual merchandising updates as directed
- Support sales floor activities and respond to customer requests with confidence and professionalism
- Maintain housekeeping standards throughout the store and stockroom; adhere to Loss Prevention guidelines
- Serve as a brand ambassador internally and support social media engagement initiatives
Qualifications
- 1 or more years of previous retail experience (cashier, stock, or sales background)
- Preferably experience in a luxury retail service environment
- Current knowledge of fashion trends and competitive market landscape
- Proficiency with cash register systems and basic computer skills
- Ability to use iPad, laptop, mobile POS systems, and navigate the Internet
- Ability to operate walkie-talkies and interpret price and product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask effectively in a fast-paced retail environment
- Excellent English language proficiency
- Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom areas
Skills
Experience
1 or more years of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment. A combination of education and relevant experience will be considered.
Education
No specific educational requirements stated; a combination of education and experience will be considered.
Workplace
The successful candidate will be located in Burlington, Ontario, Canada, with easy access to Toronto.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Store Operations Associate», «Sales Floor Associate», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.