Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized service
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with store policy
• Suggest complementary products, promote gift cards, and capture customer information as permitted
• Receive, process, organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage inventory levels, replenish merchandise on the sales floor, and execute visual merchandising updates
• Serve as a brand ambassador internally and in the local community; support social media engagement initiatives
• Support sales floor activities, respond to customer inquiries confidently, and collaborate with team members and management
• Maintain housekeeping standards throughout the store and adhere to loss prevention guidelines

Qualifications

• Minimum one year of prior retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive market positioning
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, and mobile POS systems
• Ability to read and understand price sheets, product release information, and inventory systems
• Strong attention to detail and organizational abilities
• Capacity to multitask effectively in a fast-paced, high-traffic retail environment
• Excellent verbal communication and interpersonal skills
• Physical capability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom areas

Skills

Experience

Minimum one year of previous retail experience in roles such as cashier, stock associate, or sales associate. Experience in a luxury retail or upscale service environment is preferred. A combination of relevant education and practical retail experience will be considered.

Education

High school diploma or equivalent preferred; retail or customer service training is beneficial but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.