Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth, professionalism, and personalized service that anticipates their needs
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage inventory levels, replenish sales floor stock, and execute visual merchandising updates
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
• Support sales floor activities, respond to customer requests with confidence, and partner collaboratively with team members and management
• Maintain housekeeping and sanitation standards; adhere to all Loss Prevention guidelines
• Lift and maneuver merchandise and materials weighing up to 25 lbs regularly (occasionally up to 50 lbs); climb, bend, and kneel as operational needs require

Qualifications

• 1 or more years of prior retail experience (cashier, stock, sales, or equivalent), preferably in a luxury retail service environment; a combination of relevant education and experience may be considered
• Current knowledge of fashion trends and competitive landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS, and internet platforms
• Demonstrated ability to multitask effectively in a fast-paced, high-traffic retail environment
• Strong attention to detail and organizational capability
• Excellent verbal communication and customer service skills
• Strong English language proficiency

Skills

Experience

1 or more years of prior retail experience, preferably in a luxury retail service environment. Cashier, stock, sales, or equivalent experience is acceptable; a combination of relevant education and experience will be considered.

Education

No specific formal education requirement stated; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.