Coach Sales Support Associate

About Coach

Coach is a global fashion house headquartered in New York and renowned for leather goods and accessible luxury. The brand is part of Tapestry, a house of consumer fashion brands; as an employer Coach emphasizes design-led product, retail excellence and an inclusive workplace culture guided by the parent company’s commitments to equity and diversity.

Role & Responsibilities

• Greet customers with warmth and professionalism, anticipate needs, and provide personalized assistance on the sales floor and at the cash wrap.
• Operate POS and Mobile POS devices accurately; handle cash and payment media in strict compliance with company policy.
• Receive, inspect, process and organize incoming shipments and transfers; report inventory discrepancies and maintain stockroom orderliness.
• Manage stock levels and replenish the sales floor; execute visual merchandising updates and ensure presentation standards are met.
• Promote add-on products and gift cards, capture customer information where permitted, and support social media engagement as a brand ambassador.
• Support loss prevention and housekeeping standards; perform physical tasks including lifting and moving merchandise (regularly up to 25 lbs; occasionally up to 50 lbs).
• Assist colleagues and management with ad-hoc sales floor activities and customer requests; escalate issues appropriately.

Qualifications

• Minimum of 1 year retail experience (cashiering, stock, or sales), preferably within a luxury retail environment; combinations of education and experience considered.
• Working knowledge of current fashion trends and the competitive retail marketplace.
• Familiarity with cash register systems, Mobile POS, iPad/laptop usage, walkie talkie operation and basic internet navigation.
• Excellent verbal communication and customer service skills; strong attention to detail and organizational capability.
• Ability to multitask in a fast-paced retail setting and maintain flexibility to work nights, weekends, holidays and peak seasonal periods.
• Physical ability to lift, bend, climb and maneuver in sales floor and stockroom environments.

Skills

Experience

At least 1+ year of prior retail experience—cash handling, stockroom or sales duties preferred; luxury retail background is an advantage. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York creativity with accessible-luxury craftsmanship and is part of the Tapestry family, which emphasizes inclusion, innovation and employee development. The workplace values direct feedback, customer focus and adaptability, encouraging employees to learn quickly and contribute ideas.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.