Coach Sales Support Associate

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Location
BreaCaliforniaUSA
Employment
Full-Time
Seniority
Entry-Level
Compensation
$15–21.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 21, 2026

About Coach

Coach is a New York–born, global fashion house renowned for modern luxury leather goods and accessories. As a member of the Tapestry portfolio, Coach combines a heritage of craftsmanship with a contemporary creative vision and a commitment to inclusion, innovation and retail excellence.

Coach — Sales Support Associate in Brea, CA. Join Coach's retail team for client service, POS operations, inventory and merchandising.

Role & Responsibilities

  • Greet clients with warmth and professionalism; anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
  • Operate POS and Mobile POS accurately; manage cash/media and maintain an organized cash wrap in compliance with company policy.
  • Receive, process, and organize incoming shipments and transfers; report inventory discrepancies and maintain stockroom cleanliness and organization.
  • Monitor stock levels, replenish the sales floor, and execute routine visual merchandising updates to brand standards.
  • Promote add-on products and gift cards; capture customer information where permitted and support clienteling efforts.
  • Serve as a brand ambassador in-store and locally; support store social media engagement as directed.
  • Maintain housekeeping standards, adhere to Loss Prevention guidelines, and assist team members and management as required.
  • Perform physical tasks including regular lifting up to 25 lbs (occasionally up to 50 lbs), climbing, bending and kneeling to manage merchandise.

Qualifications

  • Minimum of 1 year retail experience (cashier, stock, or sales); luxury retail experience preferred; combination of education and experience considered.
  • Familiarity with current fashion trends and local competitive landscape.
  • Proven cash handling and POS operation experience; ability to follow cash controls and reconciliation procedures.
  • Strong attention to detail, organizational skills and the ability to multitask in a fast-paced environment.
  • Excellent verbal communication and customer service aptitude.
  • Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.

Skills

POS Mobile POS cash register systems iPad laptop walkie talkie Internet cash handling visual merchandising inventory receiving stock replenishment loss prevention social media engagement customer service multitasking

Experience

At least 1 year of prior retail experience, preferably in a luxury or premium retail environment; experience balancing cashier and stockroom responsibilities is highly desirable.

Education

High school diploma or equivalent; combination of education and related retail experience will be considered.

Workplace

The successful candidate will be located in Brea, California, USA, with easy access to Los Angeles.

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, client-centric retail culture rooted in New York optimism and modern craftsmanship. As part of Tapestry, the brand emphasizes inclusion, learning and collaboration across its global network of maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Retail Operations Associate», «Sales Floor Support Associate», «Cash Wrap Associate», «Stockroom & POS Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.