Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to loss prevention guidelines

Qualifications

• 1+ year of previous retail experience (cashier, stock, or sales), preferably in luxury retail
• Current knowledge of fashion trends and competitive marketplace landscape
• Proficiency with cash register systems and basic computer skills, including iPad/laptop, Mobile POS, and Internet
• Ability to utilize walkie talkies and understand price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency

Skills

Experience

1+ years of retail experience in a cashier, stock, or sales capacity, preferably within a luxury retail service environment. Combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred; relevant retail training or certification considered advantageous.

Workplace

Compensation

The base compensation for this position ranges from EUR 19,500 to EUR 24,000 per annum.

Benefits

Inclusive and innovative working environment, internal mobility and career progression opportunities, 1 paid volunteering day per year with opportunities to volunteer on global projects, learning and development through Ambassador Programme, regular social events, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, compelling incentive programme

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.