Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized service
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in full compliance with loss prevention policies
• Suggest add-on products, promote gift cards, and capture customer information in accordance with established guidelines
• Receive, process, and organize shipments and transfers; report inventory discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates as directed
• Support sales floor activities, respond confidently to customer inquiries, and escalate issues to management when needed
• Maintain housekeeping standards throughout the store and adhere to all loss prevention protocols
• Serve as a brand ambassador internally and externally; support social media engagement initiatives

Qualifications

• Minimum one year of previous retail experience (cashier, stock, or sales roles), preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and point-of-sale technology
• Basic computer skills including iPad, laptop, mobile POS systems, and internet navigation
• Ability to read and understand price sheets, product release sheets, and communicate via walkie-talkie
• Strong attention to detail and organizational capabilities
• Excellent communication and customer service skills
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver the sales floor and stockroom

Skills

Experience

Minimum one year of retail experience, preferably in a luxury retail service environment. A combination of education and equivalent hands-on experience will be considered.

Education

High school diploma or equivalent preferred; retail or customer service training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.