Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism; anticipate customer needs and provide personalized assistance
• Operate point-of-sale systems with accuracy and maintain cash wrap organization and compliance with cash handling policies
• Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
• Suggest complementary products, promote gift cards, and capture customer information in accordance with applicable policies
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates
• Support sales floor activities, respond to customer inquiries confidently, and partner with team members and management as needed
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines

Qualifications

• Current knowledge of fashion trends and retail competition
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet use
• Ability to operate walkie-talkies and interpret price and product release sheets
• Strong attention to detail and organizational capabilities
• Ability to multitask in a fast-paced retail environment
• Excellent customer service and communication skills
• Capacity to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver throughout sales floor and stockroom areas
• Flexibility to work variable schedules including nights, weekends, peak seasons, and retail holidays

Skills

Experience

One or more years of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail environment; a combination of relevant education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.