Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating their needs and providing personalized support throughout their shopping experience
• Operate point-of-sale systems accurately, manage cash wrap organization, and handle cash and payment media in full compliance with store policy
• Execute visual merchandising updates, manage stock levels, and replenish the sales floor to maintain brand standards
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and efficiency
• Suggest complementary products, promote gift cards, and capture customer information as permitted to support sales goals
• Serve as a brand ambassador internally and within the local market, supporting social media engagement and community presence
• Maintain housekeeping standards throughout the store and adhere to all loss prevention guidelines and procedures
• Support sales floor activities, respond confidently to customer requests, and partner with team members and management as needed

Qualifications

• Minimum 1+ years of previous retail experience, including cashier, stock, or sales roles, preferably within a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile point-of-sale systems, and internet navigation
• Strong attention to detail and exceptional organizational abilities
• Ability to multitask effectively in a fast-paced retail environment
• Excellent verbal and written communication skills with strong customer service orientation
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and navigate the sales floor and stockroom

Skills

Experience

1+ years of retail experience, ideally in luxury retail, encompassing cashier operations, stock management, or sales roles. A combination of relevant education and hands-on retail experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.