Coach Sales Support Assistant
Coach in New York, NY seeks a Sales Support Associate — entry-level retail role supporting sales, inventory, CRM and client service.
Overview
Coach is a premium American leather‑goods and lifestyle brand within the Tapestry group. The brand combines modern design and artisanal craftsmanship, operating globally across flagship stores, wholesale partners, and digital channels. As an employer, Coach emphasizes client experience, professional development, and a collaborative retail culture aligned with contemporary luxury standards.
Role & Responsibilities
- Deliver daily operational support to the store sales team, including opening/closing procedures, cash handling, and point-of-sale transactions.
- Manage inventory tasks: receive and inspect shipments, process stock transfers, execute replenishment and cycle counts accurately.
- Support clienteling activities by maintaining CRM records, preparing client appointments, and following up on leads and client requests.
- Prepare merchandise for floor presentation and assist in visual merchandising to sustain brand standards.
- Generate and maintain sales and operational reports; escalate discrepancies and support corrective actions.
- Coordinate with logistics and stock teams to ensure timely availability of requested product for clients and the salesfloor.
- Provide exceptional client service on the salesfloor and by phone/email, resolving client inquiries with discretion and professionalism.
- Assist with store administrative duties such as scheduling support, filing, and compliance with loss-prevention procedures.
Qualifications
- High school diploma or equivalent; post-secondary education in retail management, business or fashion preferred.
- Demonstrable customer‑facing experience in luxury or premium retail environments, ideally 1+ year.
- Strong numeracy and organisational aptitude with experience handling cash and reconciling transactions.
- Excellent interpersonal and written communication skills; poised client manner appropriate for luxury clientele.
- Availability to work flexible retail hours including evenings, weekends and peak holiday periods.
- Authorization to work in the United States (if located in the U.S.) and ability to pass background checks where required.
Skills
Experience
Entry-level candidate with approximately 1+ year of retail or customer service experience, preferably within a luxury or premium brand. Experience supporting sales teams, handling inventory operations, and using POS/CRM tools is highly desirable.
Education
High school diploma or equivalent required; associate degree or coursework in retail management, business, or fashion preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach fosters a professional yet spirited retail culture that balances commercial focus with craftsmanship and design sensibility. The environment rewards strong client service, continuous learning, and collaboration across store and corporate teams within the broader Tapestry organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.