Coach Sales Support Advisor
Coach Sales Support Associate II in New York, NY — operational and clienteling support for store teams at Coach.
Overview
Coach is an internationally recognised luxury accessories and lifestyle brand, operating within the Tapestry group. The brand is known for refined leathercraft, contemporary design and elevated customer service; as an employer it emphasises product expertise, client-first retail excellence and cross‑functional collaboration across wholesale, retail and e‑commerce channels.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, ensuring smooth front‑of‑house and back‑of‑house processes.
- Deliver exceptional clienteling and after‑sales service, managing client enquiries, appointment scheduling and follow‑up communications.
- Execute merchandise replenishment, pricing, markdowns and stockroom organisation; conduct regular inventory counts and reconciliation.
- Operate point‑of‑sale (POS) transactions, process returns and exchanges, and ensure cash‑handling procedures are followed.
- Support visual merchandising and store presentation standards, implementing floor moves and displays according to brand directives.
- Prepare and submit daily/weekly sales and operational reports; monitor KPIs and flag inventory or service issues to management.
- Assist with onboarding and coaching of junior sales staff and temporary team members; act as a liaison with regional managers and logistics.
Qualifications
- High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
- Excellent verbal and written communication skills with a client‑centric approach.
- Demonstrable ability to manage competing priorities in a fast‑paced retail environment and adapt to variable shift patterns.
- Strong numeracy, attention to detail and accuracy in cash handling and stock reconciliation.
- Professional presentation and an understanding of luxury brand standards.
Skills
Experience
Typically requires 2+ years of retail experience, preferably within premium or luxury fashion. Proven experience in clienteling, inventory control and retail operations is expected.
Education
High school diploma required; bachelor's degree in business, retail management or related discipline preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach, part of the Tapestry group, blends heritage craftsmanship with modern retail sophistication. The workplace culture values polished client service, collaborative teamwork and continuous product and sales training to uphold premium brand standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.