Coach Sales Specialist
Coach is hiring a Sales Associate III in New York, NY — senior retail role focused on luxury client service and sales performance.
Overview
Coach is an American luxury house renowned for leather goods, handbags, accessories and ready-to-wear. As part of Tapestry, Inc., Coach combines heritage craftsmanship with modern design and operates a global retail network that emphasizes elevated client service and brand storytelling.
Role & Responsibilities
- Deliver exemplary, personalised client service to develop long-term relationships and maximise lifetime value.
- Achieve and exceed individual and store sales targets through proactive selling, clienteling and follow-up.
- Manage clienteling activities, maintain up-to-date contact records and execute outreach to drive repeat business.
- Operate the point-of-sale system accurately, process high-value transactions and maintain cash-handling integrity.
- Maintain and execute visual merchandising standards to reflect brand imagery and seasonal directives.
- Support stockroom operations including inventory control, stock replenishment and cycle counts.
- Uphold loss-prevention procedures, store security and company compliance standards.
- Act as an ambassador for the brand on the sales floor and during events; mentor junior associates when required.
Qualifications
- Minimum high school diploma or equivalent; bachelor’s degree in business, fashion or a related field preferred but not required.
- Demonstrable experience in luxury or premium retail sales with a track record of meeting sales targets.
- Strong interpersonal and communication skills with a client-centric orientation.
- Proven ability to build and maintain client relationships (clienteling) and manage follow-up activities.
- Comfortable handling high-value transactions and maintaining discretion.
- Flexible availability, including evenings, weekends and holidays; legally authorised to work in the USA.
Skills
Experience
Typically 3+ years of progressive experience in luxury or premium fashion retail, with proven sales performance and client relationship management.
Education
High school diploma or equivalent; bachelor’s degree in business, fashion or related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach promotes a client‑first culture rooted in craftsmanship and contemporary American style. The workplace values personal development, collaborative teamwork and a polished retail experience, offering clear pathways for progression within a global luxury house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.