Coach Sales Operations Coordinator
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories brand known for its leather goods and contemporary ready-to-wear, operating as part of Tapestry, Inc. The brand combines heritage craftsmanship with modern design and global retail operations across flagship stores, wholesale, and digital channels.
Coach in New York seeks a Sales Support Associate II to deliver client service, merchandising and sales support in a luxury retail environment.
Role & Responsibilities
- Provide proactive, high-touch client service on the sales floor and via inbound enquiries, ensuring an elevated luxury brand experience.
- Support store sales targets by executing clienteling activities, managing appointments, and following up on leads.
- Maintain visual merchandising standards and ensure product presentation aligns with brand directives.
- Perform point-of-sale transactions, returns and exchanges accurately while adhering to cash-handling and loss-prevention procedures.
- Assist with stock management including receiving, tagging, inventory counts and replenishment.
- Prepare daily sales reports and collaborate with store management to analyse performance and identify opportunities.
Qualifications
- Proven retail or client-facing experience, preferably within premium or luxury fashion (typically 2+ years).
- Exceptional interpersonal and communication skills with a client-first mindset.
- Demonstrated attention to detail in merchandising, stock control and transaction processing.
- Ability to multitask in a fast-paced retail environment and adapt to changing priorities.
- Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
Skills
Experience
Typically requires 2+ years of retail or client-facing experience, ideally within a premium or luxury retail environment. Experience with clienteling systems and POS operations is preferred.
Education
High school diploma or equivalent required; post-secondary coursework or a certificate in retail, hospitality, or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client-centric, design-driven culture that values craftsmanship and modern luxury. The workplace is collaborative and fast-paced, with an emphasis on personal development, brand representation and delivering exceptional retail experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Sales Support Specialist», «Client Services Associate», «Retail Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.