- Location
- West Palm Beach Florida USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories brand known for its leather goods and contemporary ready-to-wear, operating as part of Tapestry, Inc. The brand combines heritage craftsmanship with modern design and global retail operations across flagship stores, wholesale, and digital channels.
The Sales Support Associate II role is integral to store operations, demanding excellence in customer service and operational efficiency aligned with Coach's brand commitment. This position encompasses direct client engagement at checkout, sales floor maintenance, inventory management from receipt through point of sale, and brand representation in a fast-paced luxury retail environment.
Role & Responsibilities
- Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests with confidence, and partner with team members and management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- 1+ years of previous retail experience (cashier, stock, or sales background), preferably in a luxury retail service environment
- Current knowledge of fashion trends and marketplace competition
- Knowledge of cash register systems and basic computer skills including iPad, laptop, Mobile POS, and internet usage
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Strong English language proficiency
- Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Ability to work flexible schedules including nights, weekends, peak seasons, and public holidays
Skills
Experience
1+ years of retail experience (cashier, stock, or sales), preferably in luxury retail. A combination of education and experience will be considered.
Education
No specific education requirement; a combination of education and retail experience will be considered.
Workplace
This position is based in West Palm Beach, Florida, USA, within easy reach of Miami.
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Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a client-centric, design-driven culture that values craftsmanship and modern luxury. The workplace is collaborative and fast-paced, with an emphasis on personal development, brand representation and delivering exceptional retail experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Associate», «Client Advisor», «Store Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.