Coach Sales Operations Coordinator
Coach in New York seeks a Sales Support Associate II to deliver client service, merchandising and sales support in a luxury retail environment.
Overview
Coach is an American luxury accessories brand known for its leather goods and contemporary ready-to-wear, operating as part of Tapestry, Inc. The brand combines heritage craftsmanship with modern design and global retail operations across flagship stores, wholesale, and digital channels.
Role & Responsibilities
- Provide proactive, high-touch client service on the sales floor and via inbound enquiries, ensuring an elevated luxury brand experience.
- Support store sales targets by executing clienteling activities, managing appointments, and following up on leads.
- Maintain visual merchandising standards and ensure product presentation aligns with brand directives.
- Perform point-of-sale transactions, returns and exchanges accurately while adhering to cash-handling and loss-prevention procedures.
- Assist with stock management including receiving, tagging, inventory counts and replenishment.
- Prepare daily sales reports and collaborate with store management to analyse performance and identify opportunities.
Qualifications
- Proven retail or client-facing experience, preferably within premium or luxury fashion (typically 2+ years).
- Exceptional interpersonal and communication skills with a client-first mindset.
- Demonstrated attention to detail in merchandising, stock control and transaction processing.
- Ability to multitask in a fast-paced retail environment and adapt to changing priorities.
- Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
Skills
Experience
Typically requires 2+ years of retail or client-facing experience, ideally within a premium or luxury retail environment. Experience with clienteling systems and POS operations is preferred.
Education
High school diploma or equivalent required; post-secondary coursework or a certificate in retail, hospitality, or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-centric, design-driven culture that values craftsmanship and modern luxury. The workplace is collaborative and fast-paced, with an emphasis on personal development, brand representation and delivering exceptional retail experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.