Coach Sales Support Associate
- Address
- 375 U.S. Route 1, Space 170, Kittery, ME 03904 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods and contemporary accessories. As part of the Tapestry group, the brand combines artisanal craftsmanship with global retail operations and a focus on elevated client experiences across flagship stores and wholesale channels.
Coach seeks a Sales Support Associate to contribute to store operations and customer satisfaction through point-of-sale transactions, inventory management, and sales floor support. The role demands meticulous attention to product flow—from receipt through sale—and the delivery of warm, efficient customer interactions at the cash wrap. The successful candidate will maintain merchandising standards, assist with stock organization, and exemplify the brand's inclusive and courageous spirit.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with company policy
- Suggest complementary products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish the sales floor, and execute visual merchandising updates
- Support sales floor activities, respond confidently to customer requests, and partner with team and management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- Minimum 1+ year of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive marketplace dynamics
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation
- Ability to use walkie talkies and read price and product release sheets
- Strong attention to detail and organizational abilities
- Ability to multitask effectively in a fast-paced retail environment
- Excellent communication and customer service skills
- Strong English language proficiency
- Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom
Skills
Experience
Minimum 1 year of retail experience in roles such as cashier, stock associate, or sales associate, preferably in a luxury retail service environment. A combination of relevant education and retail experience will be considered.
Education
High school diploma or equivalent preferred; a combination of relevant work experience and education will be considered.
Workplace
This position is based in Kittery, Maine, USA, within easy reach of Portland.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach cultivates a client-centric, design-driven workplace that values craftsmanship and contemporary luxury. Employees are expected to deliver elevated service while collaborating across store and regional teams in a fast-paced retail environment under the broader Tapestry organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Associate», «Sales Floor Associate», «Stock Associate», «Customer Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.