Coach Sales Operations Associate
Coach in New York, NY seeks a Sales Support Associate II to support store operations, clienteling and inventory management.
Overview
Coach is an American luxury fashion house renowned for its leather goods and contemporary accessories. As part of the Tapestry group, the brand combines artisanal craftsmanship with global retail operations and a focus on elevated client experiences across flagship stores and wholesale channels.
Role & Responsibilities
- Provide proactive sales support to store teams, assisting with clienteling, client follow-up and relationship management to drive conversion and loyalty.
- Process transactions accurately using the store POS, manage gift receipts and returns, and ensure strict adherence to cash-handling procedures.
- Support merchandise flow: receive, tag and stage deliveries; conduct cycle counts; reconcile inventory discrepancies and coordinate replenishment.
- Execute visual merchandising directives and maintain curated product presentation consistent with brand standards.
- Prepare sales and operational reports, compile client data and maintain the CRM to support targeted outreach and sales initiatives.
- Coordinate logistics for client events, private appointments and in-store activations, liaising with regional teams and external vendors as required.
- Investigate and resolve client inquiries and post-sale issues with diplomacy, escalating complex matters to management when appropriate.
Qualifications
- Proven aptitude for delivering high-touch customer service to a discerning, luxury clientele.
- Strong numerical accuracy and attention to detail for transaction processing and inventory reconciliation.
- Flexible availability to support retail trading hours, including evenings, weekends and peak selling periods.
- Ability to lift and move merchandise and boxes up to store operational requirements.
- Authorization to work in the United States.
Skills
Experience
Typically 1–3 years of retail or client-facing experience, preferably within a premium or luxury brand environment. Demonstrated history of supporting store operations and working with CRM systems is highly desirable.
Education
High school diploma or equivalent required; associate degree or retail-related certificate preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-centric, design-driven workplace that values craftsmanship and contemporary luxury. Employees are expected to deliver elevated service while collaborating across store and regional teams in a fast-paced retail environment under the broader Tapestry organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.