Coach Sales Operations Assistant

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Location
New YorkNew YorkUSA
Seniority
Junior
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house within the Tapestry, Inc. portfolio, renowned for its leather goods and accessible-luxury aesthetic. The brand operates a global network of boutiques and wholesale partners and is recognized for craftsmanship, contemporary design and a customer-focused retail model. As an employer, Coach typically emphasises retail excellence, professional development and collaborative, fast-paced store environments.

Coach Sales Support Associate II in New York — retail operations, inventory and clienteling role supporting a Coach boutique.

Role & Responsibilities

  • Support daily store operations to ensure seamless customer service and optimal sales performance.
  • Process point-of-sale transactions, manage cash handling and reconcile sales at close of business.
  • Receive, inspect and process incoming merchandise; manage inventory levels and replenishment.
  • Maintain visual merchandising standards and ensure store presentation aligns with brand directives.
  • Update CRM and clienteling systems with customer interactions, follow-ups and sales notes.
  • Prepare and submit accurate sales and inventory reports; assist management with ad hoc analyses.
  • Enforce loss-prevention procedures and maintain a secure, compliant retail environment.
  • Provide training and guidance to junior sales staff and act as a backup for store leadership when required.

Qualifications

  • Minimum 1–2 years of retail experience, preferably within a luxury or premium fashion brand.
  • Proven track record of delivering high-quality customer service and meeting sales objectives.
  • Comfortable working flexible schedules including evenings, weekends and peak retail periods.
  • High school diploma or equivalent; vocational training or retail certifications advantageous.
  • Ability to perform physically demanding tasks, including frequent standing and merchandise handling.

Skills

Clienteling Inventory management Visual merchandising Point-of-sale (POS) systems CRM systems Loss prevention procedures Sales reporting Microsoft Excel Cash handling

Experience

Typically 1–3 years of progressive retail experience with demonstrated customer service and store-operations competence; prior experience in a luxury or premium fashion environment is preferred.

Education

High school diploma or equivalent; post-secondary retail, fashion or business coursework is a plus.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a design-driven, customer-centric retail culture that values craftsmanship and commercial rigour. Teams operate in a fast-paced, collaborative environment with clear expectations for service excellence and opportunities for cross-functional mobility within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Sales Support Specialist», «Retail Operations Associate», «Store Operations Coordinator», «Client Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.