Coach Sales Operations Assistant

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Seniority Junior
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Coach Sales Support Associate II in New York — retail operations, inventory and clienteling role supporting a Coach boutique.

Overview

Coach is an American luxury fashion house within the Tapestry, Inc. portfolio, renowned for its leather goods and accessible-luxury aesthetic. The brand operates a global network of boutiques and wholesale partners and is recognized for craftsmanship, contemporary design and a customer-focused retail model. As an employer, Coach typically emphasises retail excellence, professional development and collaborative, fast-paced store environments.

Role & Responsibilities

  • Support daily store operations to ensure seamless customer service and optimal sales performance.
  • Process point-of-sale transactions, manage cash handling and reconcile sales at close of business.
  • Receive, inspect and process incoming merchandise; manage inventory levels and replenishment.
  • Maintain visual merchandising standards and ensure store presentation aligns with brand directives.
  • Update CRM and clienteling systems with customer interactions, follow-ups and sales notes.
  • Prepare and submit accurate sales and inventory reports; assist management with ad hoc analyses.
  • Enforce loss-prevention procedures and maintain a secure, compliant retail environment.
  • Provide training and guidance to junior sales staff and act as a backup for store leadership when required.

Qualifications

  • Minimum 1–2 years of retail experience, preferably within a luxury or premium fashion brand.
  • Proven track record of delivering high-quality customer service and meeting sales objectives.
  • Comfortable working flexible schedules including evenings, weekends and peak retail periods.
  • High school diploma or equivalent; vocational training or retail certifications advantageous.
  • Ability to perform physically demanding tasks, including frequent standing and merchandise handling.

Skills

Clienteling Inventory management Visual merchandising Point-of-sale (POS) systems CRM systems Loss prevention procedures Sales reporting Microsoft Excel Cash handling

Experience

Typically 1–3 years of progressive retail experience with demonstrated customer service and store-operations competence; prior experience in a luxury or premium fashion environment is preferred.

Education

High school diploma or equivalent; post-secondary retail, fashion or business coursework is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a design-driven, customer-centric retail culture that values craftsmanship and commercial rigour. Teams operate in a fast-paced, collaborative environment with clear expectations for service excellence and opportunities for cross-functional mobility within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.