Coach Sales Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 29, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Store Manager position at Coach in Beachwood, Ohio. Lead retail team, drive sales, and deliver exceptional customer experiences.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Exemplify strong business acumen and execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide necessary feedback and guidance to improve individual performance and hold team accountable for achieving individual and business goals
- Adhere to and enforce team compliance of company policies, procedures, and store operational procedures
- Establish trust, maintain integrity, and support an environment of collaboration within the store to promote a fair, positive experience and inclusive culture
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to team and district in the absence of leadership team
- Champion company resources to support a healthy work environment for internal customers
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrates courage, providing direct and actionable feedback; faces up to people problems quickly
- Strong creative thinking and ability to come up with new and unique ideas
- Dedicated to meeting expectations and requirements of internal and external customers
- Ability to cope with change and act effectively without having the complete picture
- Consistently demonstrates drive for results and exceeds goals successfully
- Strong interpersonal skills and ability to relate well to all kinds of people
- Learns quickly when facing new problems; open to change and analyzes successes and failures for improvement
- Demonstrates strategic agility and ability to anticipate future consequences and trends
- Committed to developing direct reports and providing challenging, stretching assignments
- Ability to build effective teams and foster open dialogue
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level or similar role in a fast-paced luxury retail environment.
Education
High school diploma or equivalent required; college education preferred.
Workplace
This position is based in Beachwood, Ohio, USA, within easy reach of Cleveland.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Store Lead», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.