- Location
- Ontario California USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 12, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach is seeking a Lead Supervisor in Ontario, California, to drive sales-floor performance, deliver an exceptional customer experience, and support store operations, team development, and clienteling. The role requires at least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level and includes regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Represent Coach as a Brand Ambassador by embodying its values and increasing brand awareness.
- Lead the implementation of company initiatives and support full business operations.
- Maintain a growth mindset toward business and personal development initiatives.
- Build trust, act with integrity, and foster collaboration across the store and organization to promote fairness, positive experiences, and an inclusive team culture.
- Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development to enhance the customer experience.
- Apply strong business acumen and execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
- Support recruiting, interviewing, performance evaluations, and advanced training as needed.
- Provide feedback and guidance to improve individual performance, and hold the team accountable for individual and business goals.
- Follow and enforce company policies, procedures, and store operating procedures.
- Help execute innovative strategies that create exceptional experiences for internal and external partners.
- Build a customer-centric culture, prioritize customer satisfaction, and mentor the team on clienteling strategies to develop long-term customer relationships and meet business goals.
- Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Champion company resources that support a healthy work environment for internal customers.
Qualifications
- At least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.
- Able to bend, reach, stretch, climb, kneel, and maneuver around the sales floor and stockroom.
- Able to regularly lift at least 25 pounds and occasionally lift, carry, and move products, cartons, props, or fixtures weighing up to 50 pounds.
Skills
Experience
At least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.
Workplace
The role is situated in Ontario, California, USA — conveniently close to Los Angeles.
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Benefits
Medical, dental, vision, and disability insurance; 401(k); paid parental leave; commuter benefits; tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Retail Team Supervisor», «Store Sales Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.