Coach Sales Floor Supervisor
Coach Lead Supervisor in New York, NY — lead in-store team, drive sales and deliver luxury client service at Coach.
Overview
Coach is an American modern-luxury house renowned for leather goods and accessories. The brand operates a global retail network and is part of Tapestry, Inc., a parent company that includes several heritage fashion labels. Coach positions emphasize craftsmanship, premium client service and a retail environment that blends heritage product expertise with contemporary brand experience.
Role & Responsibilities
- Lead day-to-day store operations and ensure adherence to Coach brand standards and visual merchandising directives.
- Coach, develop and motivate the sales team to achieve and exceed sales KPIs, conversion and average transaction targets.
- Deliver exceptional clienteling and personalised service across all customer touchpoints, cultivating long-term relationships.
- Manage scheduling, cash handling procedures, register reconciliation and daily opening/closing routines.
- Oversee inventory control, receiving, stock replenishment and loss-prevention practices to protect store assets.
- Resolve escalated customer concerns with professionalism, ensuring brand-aligned service recovery.
- Support recruitment, onboarding and performance management activities in partnership with store leadership.
Qualifications
- Proven supervisory experience in retail, preferably within luxury, premium or lifestyle brands.
- Demonstrated ability to coach and develop sales associates to meet measurable performance goals.
- Strong organisational skills with experience in scheduling, cash management and store operations.
- Excellent interpersonal and communication skills; able to represent the brand to high-value clientele.
- Flexible availability including evenings, weekends and holiday trading periods.
Skills
Experience
Minimum of two years of retail experience with at least one year in a supervisory or lead capacity, ideally within a luxury or premium retail environment. Track record of meeting sales targets and developing frontline talent is expected.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or fashion preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a client-first, collaborative retail culture grounded in craftsmanship and contemporary design. Employees are expected to deliver elevated service while benefiting from structured development pathways typical of a global luxury brand and parent group, Tapestry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.