Coach Sales Floor Specialist

Location
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Associate III in New York, NY — mid-level retail role focused on clienteling, merchandising and achieving sales targets.

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessible-luxury positioning. Now part of the Tapestry group, the brand operates a global retail network and emphasizes craftsmanship, contemporary design, and elevated client service. As an employer, Coach offers career progression within a fast-paced retail environment and opportunities to work across merchandising, client development and store leadership pathways.

Role & Responsibilities

  • Achieve and exceed individual and store sales targets through proactive clienteling and consultative selling.
  • Cultivate long-term client relationships, manage a personal client portfolio and execute targeted outreach to drive repeat business.
  • Deliver elevated in-store experiences consistent with Coach brand standards, including visual merchandising and product presentation.
  • Support store operations: process transactions accurately, manage stock and perform inventory reconciliations.
  • Contribute to loss-prevention procedures and maintain compliance with company policies and luxury retail best practices.
  • Act as a brand ambassador on the sales floor, communicating product provenance, materials and craftsmanship to clients.
  • Mentor and coach junior sales staff, sharing product knowledge and selling techniques as required by store leadership.

Qualifications

  • Proven track record of success in a retail sales role, preferably within luxury fashion or premium lifestyle brands.
  • Demonstrable clienteling and relationship-building capabilities with measurable sales outcomes.
  • Strong commercial acumen and numeracy to manage transactions, follow up on leads and contribute to store KPIs.
  • Professional presentation and polished interpersonal skills appropriate to a luxury retail environment.
  • Ability to work flexible retail hours, including evenings, weekends and peak seasonal periods.

Skills

Clienteling Visual merchandising Luxury retail sales Point of Sale (POS) systems Stock control and inventory management Customer relationship management

Experience

Minimum of three years' retail sales experience, with a preference for candidates who have worked in luxury or premium-brand environments and have a documented history of meeting or exceeding sales targets.

Education

High school diploma or equivalent; vocational training or coursework in fashion, retail, or sales is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines a heritage of American leathercraft with contemporary design sensibilities, fostering a collaborative, client-focused workplace. Teams operate in a commercial, fast-paced retail setting where professional development and internal mobility are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.