Coach Sales Floor Lead
Coach Lead Supervisor in New York, NY — retail leadership role overseeing sales, client service and store operations for Coach in New York.
Overview
Coach is a New York–based luxury accessories and lifestyle brand known for its leather goods and contemporary craftsmanship. The label operates within Tapestry, Inc., a global house of luxury brands, and provides structured retail career paths across flagship stores and wholesale partners worldwide.
Role & Responsibilities
- Lead daily store operations on the sales floor, ensuring standards for client experience, visual presentation and merchandising are consistently met.
- Coach, mentor and develop sales advisors to achieve individual and team sales targets and elevate customer service.
- Drive key performance indicators (sales, conversion, average transaction value) through active selling, floor management and promotional execution.
- Oversee inventory activities including stock replenishment, markdowns, cycle counts and shrink minimization in partnership with store leadership.
- Execute opening and closing procedures, manage cash-handling and POS reconciliation, and ensure compliance with loss-prevention policies.
- Collaborate with the store manager on workforce planning, shift scheduling and performance feedback, and participate in talent selection and onboarding.
Qualifications
- Proven supervisory experience in luxury or premium retail (typically 1–3 years in a lead or supervisory capacity).
- Demonstrated ability to coach and motivate a frontline sales team to meet measurable KPIs.
- Strong numeracy and cash-handling accuracy with experience operating retail POS systems.
- Excellent interpersonal and clienteling skills, with an emphasis on building long-term client relationships.
- Flexible availability to work retail hours, including evenings, weekends and peak seasonal periods.
Skills
Experience
Typical candidates will bring several years of luxury or premium retail experience with at least one to two years in a supervisory or lead role responsible for coaching teams and driving sales performance.
Education
High school diploma or equivalent; tertiary education in business or retail management preferred but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates an energised retail culture that balances commercial rigor with a focus on craftsmanship and client service. Store teams operate in a fast-paced, collaborative environment where training, development and clear career progression are emphasised.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.